What has to be considered when updating a price?


If you want to adjust the price of a plan variant or a component already booked by customers, the price changes, both for existing customers and for new customers of the plan variant and component.

It is therefore recommended that you create a new plan variant / component with the new price for new customers and keep the old plan variant / component for existing customers. Existing customers can then be rebooked into the new plan variant or component step by step, using the up/downgrade function within the user interface or via REST API.

For an existing customer, the price change will be reflected in the next regular billing. If you make retroactive changes to the contract that include the period before the price change, the currently valid price is always used for these calculations.

How you can create new package variants is explained here.

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