Table of contents
General process
Transactions can be in different statuses. billwerk distinguishes between payment transactions and preauthorizations.
Depending on the payment method or the selected payment provider, the transaction process may differ from the standard process.
Preauthorizations
Payment transactions
Status overview
Some statuses are only valid for a very short period of time. These statuses are not listed. If you have any problems with a transaction, please contact our support.
| Status | Description |
|---|---|
| Created | The transaction was created. |
| In Progress | The payment has been started, but has not yet been completed by the payment provider. |
| Prepared | The customer is in the payment process. |
| Prel. succeeded | The payment transaction on a preliminary basis is successful. |
| Succeeded | The payment was successful. |
| Canceled | The payment was canceled, e.g., actively by the customer. |
| Chargeback | The payment was reversed due to a lack of funds in the account or the customer requested the payment back due to a lack of authorization. |
| Pending | The payment is pending. |
| Failed | The payment was cancelled due to incorrect payment data or an error by the payment provider. |
| Refunded | The payment was refunded. |
| Part. Refunded | The payment was partially refunded. |
| Part. chargeback | The payment was partially chargebacked. |
| In dispute | A dispute has been opened regarding the payment, which is being handled by the payment provider. This status is only available with the payment provider PayPal. |
| Finalizing | The payment will be finalized. |