Information on all payments can be found in "Logs > Payment Transactions". If you want to know more about the cause of a failed payment, click on the "Detail" button.
In the payment transaction details you will now find the error code and/or a PSP error message provided by the payment service provider. In this case, the customer has either not given a correct IBAN or not given an IBAN at all.
You can also filter the payment logs for a date range under "Logs > Payment transactions" and export the raw data as .csv:
The content of the export columns is defined as follows:
Timestamp:
Timestamp of payment transaction creation in UTC.
Customer:
Company name of the customer, first and last name of the customer if no company name exists.
Contract:
ContractID of the contract to which the payment transaction is assigned.
Amount:
Amount of the payment transaction.
Provider, Method:
Payment provider and payment method through which the payment transaction was executed. E.g.:
PayOne, Debit
PayOne, Credit Card
PayPal, BlackLabel
"BlackLabel" in this case means that it is a Blacklabel payment provider and the payment method used is unclear.
The customer can have either a credit card or a bank account linked to his PayPal account.
BlackLabel generally means that the used payment provider (PayPal) is explicitly visible to the end customer during checkout.
Status:
Current status of the payment transaction.
In this article you will find further information on the statuses.
Preauthorization:
Information as to whether this is a preauthorization.
If it is False, then it is not a preauthorization but a genuine full payment.
If True, then it is a preauthorization. Pre-authorizations are used to check the validity of the means of payment in the ordering process.
CustomerId:
CustomerID of the customer to whom the payment transaction is assigned.
Currency:
Currency of the payment transaction.
Trigger:
Trigger that led to the creation of the payment transaction.
The following values are possible:
Signup --> Payment was triggered by a signup order.
Upgrade --> Payment was triggered by upgrade order
Recurring --> Payment was triggered by recurring billing
PaymentChange --> Payment was triggered by the customer's payment data change
ProviderTransactionId:
Identifier of the payment transaction at the payment provider.
InvoiceReferenceCode:
Reference code of the invoice for which the payment was triggered.
If a payment is to settle more than one invoice, the reference code of the most recent open invoice is stored here.
ConfirmedStatus:
Confirmation status of the payment transaction.
This is only relevant for some payment providers and payment methods.
ConfirmedAt:
Time stamp of the confirmation of the payment transaction by the payment provider in UTC.
This is only relevant for some payment providers and payment methods.