How to perform write-off in one contract via UI?

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One of the options to perform a write-off is enabled via UI. It is used to manage individual contracts.

Before the write-off procedure, we need to be sure that our contract, which is going to be written-off, has an end date. To achieve it, we have to:

  • annul the contract
  • cancel the contract
  • set an end date manually, while creating the contract

Sample contract with an end date from the Customers section:

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Note: Otherwise, an error message appears

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Annul the contract

How can I cancel a customer's contract? (under 3.)

Warning: This operation is not reversible!

Cancel the contract

How can I cancel a contract?

Set the end date manually

How do I create a contract?

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While creating a new contract be sure to set an End Date to make it available to be written-off.

Write-Off

Remember that the customer needs to have an open invoice to proceed further with the write-off.

After terminating the contract, we are ready to write it off.

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  1. From Contract's window go to Perform Action.
  2. Select Write-off Open Receivables.
  3. Write-off Open Receivables window requires to select the Write-Off date.
    Note: Latest invoice date must be before write-off booking date.
  4. Click the Apply button.

Result

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You can see the successfully done write-off by the additional segment in Contract's Details.

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In Activities > Postings (Accounting) there is a new posting added including all data linked to write-off e.g. Amount or the account number.

What is the Write-Off?

How to perform write-off in many contracts at once?

 

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